FAQ

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  • What is your Minimum Order Quantity (MOQ)?

    Our Minimum Order Quantity (MOQ) is flexible and depends on the product type and customization requirements. Typically, the MOQ is 500 pieces for standard products and 1,000 pieces for OEM/ODM orders. Specific quantities can be negotiated based on your needs.

  • What is your lead time/delivery time?

    For standard products, the standard lead time is 30-45 days after deposit receipt. For customized orders (involving new molds or special packaging), the lead time is approximately 45-60 days. The exact timeline will be confirmed based on order complexity and current production schedule.

  • What are your payment terms?

    We offer flexible and secure payment terms: 30% deposit via T/T (Telegraphic Transfer), with the 70% balance paid before shipment. More flexible terms can be discussed for long-term partners.

  • How do you ensure product quality?

    We implement a full-process quality control system from raw material inspection, in-production checks to final pre-shipment inspection. All products undergo rigorous testing for functionality, durability, and safety to ensure they meet international standards and client specifications.

  • Are you a factory or a trading company?

    We are a manufacturer with our own factory. Our 3,000㎡ manufacturing facility is located in Zhangjiagang City, Jiangsu Province. Factory visits are warmly welcomed.

  • Where is your factory located?

    Our factory is located in Zhangjiagang City, Jiangsu Province, China. It is situated in a well-connected industrial area with easy access to major export ports like Shanghai and Ningbo.

  • Do you provide customization services?

    Yes, customization is one of our core strengths. We can customize product LOGOs, colors, sizes, materials, and packaging designs according to your requirements.

  • Do you support OEM and ODM?

    Absolutely. We provide professional OEM (manufacturing according to your designs) and ODM (we design and manufacture for you) services to help you build a unique branded product line.

  • Why should I choose you?

    By choosing us, you benefit from: 1) Competitive pricing combined with high quality; 2) Eight years of specialized industry expertise; 3) Strong manufacturing and customization capabilities; 4) Customer-centric full-process service and reliable delivery.

  • What is the warranty period for your products?

    We offer a 12-month quality warranty for our standard products, starting from the delivery date. The warranty covers defects in materials and workmanship.

  • Can your packaging ensure product safety during shipping?

    Yes. We provide robust inner and outer packaging solutions, including bubble wrap, EPE foam, custom color boxes, and strong master cartons to ensure product safety during long-distance shipping. We can also design retail packaging per your request.

  • What information do I need to provide to get an accurate quotation?

    Please provide: 1) Product name/picture/specifications; 2) Target quantity; 3) Customization requirements (LOGO, packaging, etc.); 4) Destination country. This information will help us provide you with the most accurate quotation.